What is Seasonticketpro.com all about? We are a company that has built a rock solid reputation for customer service in just four short years since the company was started. You will get your tickets in a timely fashion and they will be exactly as advertised. We belong to the Better Business Bureau and have a 100% feedback rating (more than 580 feedbacks. So you don't have to worry about a thing. Why should I buy tickets from seasonticketpro.com and not from the team directly? Teams give a lot of benefits to season ticket holders. Better seat choice, better prices, more convenience, cheaper parking, preferred status for playoff tickets and many more. Unless you buy a season ticket package from the team, you will not get those benefits. With seasonticketpro.com you can get those benefits because we will be the season ticket holder and we pass the benefits to you. Will I get to see all the playoff games? Most likely not. If you want to see all the playoff games, then you need to own a full season ticket. Since many people buy our tickets, there will be many people who will want to see a playoff game. To sort out the order of who will see a playoff game first we have established a priority system. With seasonticketpro.com you can choose between three different priority levels. To see the details on these priority levels, see the page where you select the games from and click on package definitions. How much will playoff tickets cost? That varies from team to team and from season to season. Typically, they are more expensive than regular season tickets. The cost of the divisional series will be cheapest, the championship series get more expensive and the World Series is considerably more expensive. But most fans would pay any price to see a World Series game in person. You will also pay for shipping and handling. Am I obligated once I click on the I want tickets button? No. From the homepage, you will see a green button labeled “ I want tickets”. Click on that button. You will come to a page that asks you to pick your league and your team, pick your team. Click on the green continue key at the bottom of the page. On the next page you will be shown all the tickets we have available. The next page shows all ticket sets available for all teams with the team you selected marked with an asterisk. Click the continue button at the bottom. Because we buy season tickets, you will still enjoy many of the benefits that season tickets enjoy. The tickets are often cheaper than single game tickets. You will have the opportunity to get playoff ticket priority (by buying at least five games in a set). You also will not have to wait until the general public has to get single game tickets. You simply select all the games you want to buy tickets for. If you qualify for a playoff priority package, the system will ask you if you want to buy it. You then click on the continue button at the bottom and you will be directed to a summary page that reviews what you bought and how much it will cost. Any priority package that you purchase will also be shown. There is a $15 charge for shipping and handling. There will be a link on this page that sends you to a secured page in which you will pay for your tickets. After you pay, there will be a page that thanks you for your order. Your tickets should then arrive within a few days. If you order your tickets during the winter, they may not be shipped until March, when we get them. The team will be notified by MLB when they may print playoff tickets. At that time (usually August) seasonticketpro.com will notify you by e-mail of your playoff status. You need to pay for the tickets by September 15. If the team doesn't qualify for the playoffs your payment will be automatically credited against your ticket package for the next season. Will my phone number or e-mail address be sold to other companies? NO!!!!!!!!!! Absolutely not! You can be assured that seasonticketpro.com will not sell our mailing list to any company period! Ditto for e-mail addresses. We may send you an occasional email promoting seasonticketpro but you will be able to opt out of that mailing list if you wish. Is my credit card information safe from hackers? It is hard to guarantee 100% that your credit card information can absolutely never be stolen. However, you can rest assured that our payment process is as secure as any internet payment process can be. We use Go Daddy.com to process our orders. They are a very reputable company. Hackers will have a very difficult time stealing your identity. How do I know I'm dealing with a reputable company? We mentioned earlier that we are affiliated with the Better Business Bureau and have a perfect rating on eBay. We have been in business for four years now and have had zero complaints. You will get what you ordered and in a timely fashion. How do I know the tickets I am buying are genuine? Seasonticketpro.com deals only in season tickets. As such, we buy them directly from the team often times at a discounted price. You can be sure the tickets you buy are indeed genuine tickets. Can I cancel my order? You are under no obligation to buy anything until you actually submit payment on the secured credit card transaction page. You can back out any time up till then. Once you have submitted payment, all orders are final. Will I get a refund on my order? For regular season games, if a game is rained out or postponed for whatever reason, your ticket will have a rain check. That means you can use that ticket when the game is rescheduled. If you can't go to that game you can often times exchange it for another game. Seasonticketpro.com DOES NOT do the exchange. You must contact the team to get an exchange. They may have restrictions. For playoff games, the client will buy the ticket well ahead of time (August after MLB has given approval for the team to print playoff tickets). It is possible your team will not qualify for the playoffs. If that happens, your payment for playoff tickets will be credited towards the next season's package. Are tickets sold above face value? That depends on how you look at it. You pay the same price the team charges seasonticketpro.com. There is a premium game fee for each game. These fees can range from $2 to $50 per ticket. This fee is much lower than other ticket brokers charge. You will also pay for shipping and handling. There is also a charge for the three priority levels. $200 for priority A and $100 for priority B and $50 for Priority C. By getting these priorities, you are considered at a higher level when it comes times to assign playoff ticket priority. The premium game fees can be reduced by buying a priority package. What if I buy tickets for a game and I find out I can't go to that game? There are a number of options available to you. Seasonticketpro.com WILL NOT buy the tickets back from you. All sales are final. You can go to a number of web sites that specialize in reselling of tickets. Quite frankly, we can't think of any reason important enough to miss a baseball game, but there should be no problem for you to find someone to buy your ticket from you. Why are there charges above and beyond the cost of the ticket? Seasonticketpro.com is a business. A business needs to make a profit or there is no point to operate the business. We do not make any profit on the tickets themselves. We make our money on premium fees and the priority fees. There has been a considerable investment in the cost and design of the web site. There are many hidden costs in processing credit cards. We have taken a considerable risk (for instance some tickets that do not sell or sell below the cost of the ticket)and profit is the reward for that risk taken. Our fees are considerably lower than other ticket services. What types of payments do you accept? The primary engine of commerce for this business is credit card payments via the internet. We accept Visa, Mastercard or American Express. You can send a check via snail mail to the PO Box 1771 Findlay, OH 45839-1771 if you prefer. We can even take credit card numbers over the phone and run them manually over our merchant account. Do I have to pay sales tax? At first we thought clients would have to pay sales tax on their tickets. But we have contacted the Ohio Department of Taxation twice and asked that same question. The answer both times was no, there is no sales tax charged for this type of purchase. So the answer is no sales tax will be charged. What if my tickets are lost or stolen? Seasonticketpro.com ships your tickets to you via Fed Ex. They are the best in the business and your tickets can be tracked through them. International orders are sent via USPS Priority Mail. Once the tickets are in your hot little hand, you are responsible for their safety. In some cases, we may be able to contact the team and have new tickets sent, and the old ones will have the bar code invalidated. Seasonticketpro.com cannot make any guarantees about that. Can I sell tickets to seasonticketpro.com? No. We do not buy tickets from anyone except the team involved.